Calamity Villas, Washing Machines and Lovely Ladies !

Here at calamity villas, today, our washing machine died – and yes it’s just out of guarantee !

When it fills with water the electricity trips out. Fortunately, my wife spotted that the freezer had stopped working  – so that was a clue ! The washing machine was also silent and sitting in a pool of water. I have always been frugal and hate spending money on seemingly unecessary things but Mrs. Chris, persuaded me not only to buy the afore mentioned washing machine but a 5 year extended warranty – HURRAH !! You would think that to get it up and running agian would just involve one simple phone call, to get an engineer to come and wave a magic wand – sadly not !

I phoned a call centre and waited patiently and waited patiently and eventually a recorded message told me that the call was costing me 10 pence a minute and that I was number six in a queue and that the average wait was 6 minutes – so I hung on and waited and listened to the looped computerised muzac and after another couple of minutes I was told I was number four on the list and so on and after 22 minutes I got though to another recorded message that asked me to respond to a series of questions, which I dutifully did, then I joined another queue !! After debating whether to hang up or not I finally got through to a human being after 25 minutes and they politely asked for the make of the washing machine and asked me to phone the manufacturer, which I did and fortunately, for my blood pressure, another human answered within 4-5 minutes. I was aked for details of model and serial number, authorisation number from the warranty company and further details and was then asked for a policy number which wasn’t on the policy – so I had to  phone the warranty company again. Needless to say I was getting a little hot under my collar by then and mentioned the 25 minutes previously spent waiting on the phoneline.  The lady I spoke to said she would put me through their computer to the first company but I rejoined the infamous queue and was told it was going to be a 22 minute wait – and I hung up !

Next I decided, that the only course of action was, to see a human face to face – so I drove to the store that I purchased the machine from and asked to see the manager. Sadly the manager was unavailable but I spoke to a lovely lady who, after a phone call to the manufacturer, sorted out my problem, there and then and an engineer will be with me next Tuesday – RESULT !

The moral of the story is : be patient and to get the result you need you sometimes have to circumvent the system !

I have also discovered that I really like intelligent Scottish ladies !

About chriswoodartist

painter, print-maker and illustrator

One comment

  1. We have just had the same problem…our washing machine has also died (it was old) but we have no warranty. Not sure what we can do now – I’m recovering from cancer and the government have kindly knocked my money down to £10 a week (so much for all the years of tax and NI I have paid since the 70’s eh?).
    They do not make it easy to make a claim on extended warranty’s do they? I have had the same problems in the past. I think they hope you will just give up.
    Stew.

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